CANCELLATION OF THE RESERVATION
1.The establishment of tourist accommodation is obliged to inform the user about the cancellation clauses.
2. The cancellation made by the user within 10 days prior to the date of arrival gives rise to the following penalties, unless otherwise agreed:
a) Reservation for two or less days, 50% of the total stay
b) Book for more than two days and up to seven days, 35% of the total price of the stay.
c) Reservation for more than seven days, 25% of the total price of the stay.
The above penalties are not applicable when the cancellation occurs due to force majeure, duly accredited.
3. The user has the right to cancel the confirmed reservation without penalty, provided that it is made before the 10 days prior to the date of arrival, unless otherwise agreed.
SURRENDER BY WAITING OF STAY
The person who is the owner of the tourist accommodation establishment is obliged to inform the person or users about the applicable regulations in case of waiver of the stay.
When the user of an establishment leaves the reserved unit before the date until which it was reserved, the owner of the establishment may request up to the equivalent of 50% of the total price of the remaining services to be used, unless specific agreement between the parts.